Your Privacy

ck34 Privacy Policy — How We Handle Your Data

We are committed to protecting the privacy and security of every player on the ck34 platform. This policy explains exactly what we collect and why.

Introduction

Last Updated: January 2026

This Privacy Policy ("Policy") describes how ck34 ("we", "us", "our") collects, uses, stores, and shares personal information about individuals ("you", "your", "Player") who access or use the ck34 platform, accessible at ck34.vu. This Policy forms part of our Terms and Conditions and should be read alongside them. By creating an account or using the Platform, you acknowledge that you have read and understood this Policy.

We take your privacy seriously. ck34 operates in accordance with recognised data protection principles and takes proportionate steps to ensure that personal data processed through the Platform is collected only for specified purposes, held securely, and not retained beyond the period necessary for those purposes. This Policy applies to all users of the Platform regardless of their location, subject to the specific notes in the Bangladesh market section below.

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SSL Encrypted

All data transmissions are SSL-protected.

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Data Scope

Applies to all ck34 platform users.

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Purpose-Limited

Data collected only for stated purposes.

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Contact Us

[email protected] for privacy queries.

Information We Collect

ck34 collects personal information in the following categories. We collect only what is necessary for the purposes described in this Policy. You are under no obligation to provide information beyond what is required for registration and verification, but failure to provide required information may limit your ability to use certain Platform features.

👤Identity and Contact Information

  • Full name, date of birth, and gender as provided during registration.
  • Email address and mobile phone number used to create your ck34 account.
  • Residential address and city (required for KYC verification purposes).
  • Government-issued identity document details (e.g. National ID card number, passport number) provided during the KYC verification process.

💳Payment and Transaction Information

  • Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits or withdrawals on ck34. These are stored in tokenised form and are never held as plaintext.
  • Transaction records including deposit amounts, withdrawal requests, timestamps, and payment method references. These are retained as part of our financial record-keeping obligations.
  • Card details for Visa and Mastercard transactions are processed via a tokenised payment flow. ck34 does not store full card numbers, CVV codes, or card expiry dates on its own systems.

📱Technical and Usage Information

  • IP address, device type, operating system, and browser or app version at the time of each session. This data is used for security monitoring, fraud prevention, and Platform performance analysis.
  • Session activity logs, including pages visited, games played, bets placed, and time spent on each section of the Platform. This data helps us improve the user experience and detect unusual behaviour.
  • Cookie and tracking data as described in the Cookies section of this Policy.

ck34 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sexual orientation — unless required by applicable law in specific circumstances (for example, disability-related reasonable adjustments upon explicit request).

How We Use Your Information

ck34 uses personal data only for the purposes set out below. We do not sell your personal data to third parties for marketing purposes. We do not use your data to profile you for political or commercial targeting unrelated to your ck34 account.

⚙️Platform Operations

  • To create and manage your ck34 account, including verifying your identity, processing deposits and withdrawals, crediting bonuses, and maintaining your transaction history.
  • To provide customer support, respond to your queries, investigate complaints, and resolve disputes related to your account or transactions.
  • To send you service-related communications, including account security alerts, deposit confirmations, withdrawal processing notifications, and updates to these policies.
  • To send you promotional communications about ck34 bonuses, seasonal offers (such as BPL or Eid promotions), and new game launches — where you have not opted out of marketing communications.

🛡️Legal and Security Obligations

  • To fulfil our anti-money laundering (AML) and know-your-customer (KYC) obligations, including identity verification, source-of-funds checks, and transaction monitoring.
  • To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
  • To comply with applicable legal requirements, including responding to lawful requests from regulatory or law enforcement authorities.

ck34 will never use your personal data to make automated decisions that produce significant legal effects without providing you an opportunity to contest the outcome. If any automated processing affects your account (for example, an automated fraud flag), you have the right to request human review of that decision by contacting [email protected].

Sharing Your Information

ck34 does not sell, rent, or trade your personal data. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

🤝Trusted Service Providers

  • Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to facilitate deposits and withdrawals. These providers receive only the minimum data required to complete the transaction.
  • Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) — to the extent necessary to deliver games to your session. These providers operate under their own privacy frameworks and are contractually required to handle your data with equivalent protections.
  • Identity verification and KYC service providers — who assist in verifying the identity documents you submit during the account verification process. These providers are bound by strict confidentiality obligations.

⚖️Legal and Regulatory Disclosures

  • ck34 may be required to disclose personal data to regulatory bodies, financial intelligence units, law enforcement agencies, or courts in response to a lawful order, subpoena, or legal process. Where permitted by law, we will endeavour to notify you before making such a disclosure.
  • In the event of a merger, acquisition, or sale of all or part of ck34's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the email address on your account before the transfer takes effect.

ck34 does not transfer your personal data to countries outside the jurisdiction of the Platform's hosting infrastructure without implementing appropriate safeguards such as standard contractual clauses or equivalent data protection mechanisms. If you have concerns about international data transfers, contact us at [email protected].

ck34 uses cookies and similar tracking technologies on its website and mobile interface. A cookie is a small text file placed on your device by the Platform when you visit. Cookies allow the Platform to recognise your device across sessions, maintain your login state, remember your preferences, and gather anonymised usage statistics.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, if you refuse functional cookies (the type required to keep you logged in), parts of the Platform will not function correctly and you will not be able to access your account or place bets.

🍪Types of Cookies We Use

  • Strictly Necessary Cookies: These are required for the Platform to function. They include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. You cannot opt out of these cookies while using the Platform.
  • Performance and Analytics Cookies: These collect anonymised information about how visitors use the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the Platform's reliability and user experience.
  • Preference Cookies: These remember your settings and choices on the Platform, such as your preferred language, notification preferences, and last-visited game category, so you do not have to set them again on your next visit.

Data Security and Retention

ck34 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords, restricted staff access to personal data on a need-to-know basis, regular security audits of Platform infrastructure, and monitoring for unusual access patterns. While no system is entirely immune to security risks, ck34 takes its data security obligations seriously and will notify affected users without undue delay in the event of a personal data breach that is likely to result in significant harm.

ck34 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention periods apply: account registration data and KYC documents are retained for the lifetime of the account plus five (5) years after account closure to comply with financial record-keeping requirements; transaction records are retained for five (5) years from the date of the transaction; support correspondence is retained for two (2) years from the date of the last communication; marketing preference data is retained until you withdraw your consent or unsubscribe, whichever is earlier.

If you believe your personal data held by ck34 has been involved in a security incident, or if you have concerns about how your data is being stored or processed, contact us immediately at [email protected]. We will acknowledge your report within 48 hours and provide a substantive response within 14 calendar days.

Your Privacy Rights

As a user of the ck34 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account email address. We will respond within 30 calendar days.

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    Right of Access

    You may request a copy of all personal data ck34 holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.

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    Right to Rectification

    If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain fields (such as name and date of birth), correction requires submission of supporting identity documentation.

  • 3

    Right to Erasure

    You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where processing is unlawful. This right is subject to legal retention obligations — for example, we cannot delete transaction records that we are legally required to keep.

  • 4

    Right to Restrict Processing

    You may request that we temporarily halt processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is being investigated.

  • 5

    Right to Object to Marketing

    You may opt out of receiving promotional communications from ck34 at any time by contacting [email protected] or by following the unsubscribe link in any marketing email. Opting out of marketing does not affect service-related communications, which we may continue to send as they are necessary for account management.

ck34 will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to ask for proof of identity before fulfilling any data access or deletion request to ensure we do not disclose personal data to an unauthorised person.

Minors, Policy Changes, and Contact

The ck34 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on ck34, please contact us at [email protected].

ck34 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify active account holders by email or via an on-platform notification at least 7 days before the changes take effect. Continued use of the Platform following such notification constitutes acceptance of the revised Policy. The version published on this page supersedes all prior versions. We recommend checking this page periodically to stay informed of how ck34 protects your data.

If you have any questions, concerns, or complaints about this Privacy Policy or about how ck34 handles your personal data, please contact our support team at [email protected]. We are committed to resolving privacy concerns promptly and transparently. Players in Bangladesh may also seek guidance from relevant consumer protection bodies if they feel their privacy rights have not been adequately addressed.

Have Questions About Your Privacy?

Our support team is available 24/7 to answer any questions about your data, your account, or how ck34 keeps your information safe.

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